CHS gives Axios more growth in USA
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US agricultural co-operative CHS Inc (Nasdaq: CHSCP) has picked Axios Systems assyst software as the cream of the crop for IT Service Management.
The diversified energy, grains and foods company has installed the solution at its central Service Desk in St Paul, Minnesota to serve three amalgamated IT departments.
The Fortune 500 organization selected Axios Systems after searching for a platform which best supported the IT Infrastructure Library (ITIL), internationally accepted guidelines for Best Practice in ITSM.
We compared assyst with other products including Remedy and HP and concluded that assyst was the best choice, said Susan Tigner, IT Services Manager. This was partly because it was designed from inception with ITIL at its heart rather than just fitted around it. We concluded that it was the most cost-effective solution, could be implemented in a reasonably short period, and that since the software is scalable, could develop with us as we continue to grow.
The Service Desk provides a central help facility for 2,700 widely spread internal users. CHS has initially implemented the solutions Incident Management module and is looking to add Change Management and Auto-Discovery capabilities which link hardware and software to users.
CHS is owned by farmers, ranchers and co-operatives from the Great Lakes to the Pacific Northwest and from the Canadian border to Texas, as well as by thousands of preferred stockholders. It provides products and services ranging from grain marketing to food processing, operates petroleum refineries and pipelines, and markets and distributes Cenex ® brand energy products. Its net sales in fiscal 2004 totalled $10.9 billion.
We wanted a single repository for information, to know what the issues were and handle them consistently across the enterprise in a cost-effective manner, Tigner added. The Axios solution will allow us to aggressively manage the cost of our IT services and achieve better utilization of all resources.
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